Jennifer Ruffino is the Intranet Senior Department Leader for Edward Jones. Throughout her career, she has led the strategy and operations for user-centered design disciplines, intranet and extranet content management teams, and customer operations departments. Her contributions at 3 different Fortune 500 companies have been marked with numerous awards for her futuristic vision, customer-centered approach. and simplification mindset. She holds a BS in Communication Theory and Rhetoric and an MBA along with Series 7 and 66 licenses.