Jay works in the currency of the future at the center of human and computer intelligence. As a product management leader specializing in knowledge systems, Jay helps people and organizations transform the way they work, learn faster, and rapidly translate that learning into action to remain competitive in the face of unprecedented disruption.
At USAA, Jay leads the knowledge architecture experience where his team is responsible for maximizing human potential by ensuring the most valuable knowledge is readily available throughout the organization. Prior to this, Jay was a product manager and led operations teams for knowledge management at Expedia, Inc where he was also the program’s agile, lean start-up, and design thinking practice. He began his career in information and technology as a Military Intelligence analyst.
In addition to his day job, Jay is a sought-after speaker and consultant in innovation, knowledge management, and product development and design. He has consulted for organizations ranging from small start-ups and large enterprises to the U.S. Airforce. He also applies his skills to research and teaching and has a passion for enabling the next generation of future technologists.
Jay is a life-long learner and has several advanced and undergraduate degrees in the fields of business, technology, and information science. A few of the institutions Jay studied at include the University of Wisconsin-Milwaukee, Cornell University, and Harvard University. He holds also holds numerous professional designations and is an honor graduate of the US Army Intelligence School.
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