My expertise in strategic communications is based on over 15 years of leadership in the design, development and launch of comprehensive communications strategies for both corporate and non-profit organizations from diverse industries.
In addition to my consulting work for global companies, I directed internal communications for over 43,000 union and non-union employees and retirees of Pacific Gas and Electric Company (PG&E). As a Communications Consultant with ROI Communication, my client roster included Hewlett-Packard, Cisco Systems Inc. and California State Automobile Association. In this capacity, I developed communications strategies internally for human resources initiatives, contact centers and executives, and externally for customers. I also produced an award-winning video that highlights the value of customer service.
Throughout my career, I have achieved stellar results, including significant increases in employee engagement, additional sales revenues and an improved customer experience.
Areas of expertise include: internal communications infrastructure, intranet, corporate meetings, video production, employee and executive communications, coaching and development, organizational design, writing and editing, innovative problem-solving, team building, leadership and the customer experience.
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