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Session

Modernizing Internal Platforms – How to Build a Resilient and Hyper-Personalized Intranet

Case Study

Wednesday, March 26

12:15 PM - 12:45 PM

Live in Chicago

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Intranet modernization is a journey, not a quick fix. Transitioning from a patchwork of tools to a comprehensive, homegrown technology stack has been an iterative process requiring careful planning, high-quality data, and a clear strategy for personalization. We’ll explore how to manage modernization piece by piece, cultivate an internal ecosystem that delivers value, and leverage organized, high-quality data to unlock the true potential of emerging technologies.

In this presentation you will learn:

  • How to build a resilient and scalable intranet by modernizing one step at a time
  • Why high-quality, well-organized data is critical for hyper-personalization and effective search functionality
  • How technology can amplify, but not replace, the impact of great content and data management
Presentation

Speaker

Rachel Lusk

Global Product Director, The Boston Consulting Group Inc.

In today’s interconnected world, Rachel has spent over 17 years at Boston Consulting Group (BCG), bridging operations, technology, and logistics to create meaningful connections within the organization. With over a decade of experience running global meetings and managing event technology, she transitioned into full-scale technology leadership in 2018. Currently leading BCG’s intranet and homegrown technology stack modernization, Rachel is passionate about leveraging high-quality data and personalized platforms to transform internal ecosystems and improve organizational connectivity.

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Company

The Boston Consulting Group Inc.

https://www.bcg.com/
Boston Consulting Group (BCG) is a global management consulting firm and a leader in business strategy. With over 25,000 employees across 90 offices worldwide, BCG partners with businesses to tackle their most pressing challenges, transform operations, and create sustainable competitive advantages. Leveraging a deep understanding of industry dynamics, BCG combines advanced analytics, cutting-edge technologies, and innovative thinking to drive impactful change. Renowned for its collaborative and human-centric approach, the firm works closely with clients across sectors to deliver measurable results and long-term value. BCG’s commitment to innovation extends to its own internal operations, fostering a culture that embraces digital transformation and thought leadership. Guided by the belief that business can be a force for good, BCG is dedicated to advancing diversity, equity, and sustainability while helping organizations thrive in an ever-evolving world.
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